Level Up

 
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What People Say

“In just 2 days, the overall design process that I—and the companies I worked for—used for decades was turned upside down. If only we knew then what we know now. What a difference it would have made!”

—Walter Jacob, Solution Architecture Sales & Design, Avaya

 

“Wily’s 2-Day Service Design workshop was an amazing experience chocked full of collaborative, hands-on activities. We conducted user interviews, refined our insights, and learned several techniques to develop creative and innovative prototype solutions. I highly recommend the course, and look forward to attending a future session later this year.”

—Roman Thompson, Innovation Analyst, Blue Cross Blue Shield

 
 

Design Sprint Fundamentals

Experience a hands-on simulation of a real design sprint, master each step by actually doing it, and build muscle memory for facilitating your own sprints. This course will help your team:

  • Develop the internal capability to run a proven, repeatable process and lower the cost, time and risk of innovating at your company.

  • Answer key business and user questions about your new product, service or experience idea so your team can gain confidence that what you’re building is what your customers truly want.

  • Boost team morale by compressing months of unstructured work, achieving rapid progress, and working with real customers.

Here’s what you can expect:

  • Two full days of expert instruction and small group facilitation.

  • Interactive simulation in which teams will learn by doing.

  • A deep dive into each step of the Design Sprint process: Mapping • Sketching • Deciding • Prototyping • Testing.

  • 10-to-1 typical participant-to-instructor ratio (exact ratio to be finalized with you).

  • Deck and digital guide provided after the workshop.

 

Service Design Fundamentals

Gain a thorough understanding of the principles, key tools and terminology of Service Design Thinking by practicing them on a real world challenge. This course will help your team:

  • Develop internal capacity to use human-centered approaches to build and test solutions.

  • Create powerful moments and authentic offerings that resonate with your customers.

  • Uncover unmet needs and new opportunities for improving the experience for customers, stakeholders and employees alike.

Here’s what you can expect:

  • Two full days of expert instruction and small group facilitation.

  • Hands-on, fast-paced activities that engage participants in learning-by-doing.

  • A deep dive into Service Design Thinking techniques: Ethnographic field research • Stakeholder mapping • Persona development • Customer journey mapping • Challenge framing • Idea generation • Prototyping.

  • 10-to-1 typical participant-to-instructor ratio (exact ratio to be finalized with you).

  • Deck and digital guide provided after the workshop.

 

Behavior Change Fundamentals

Learn the tools and techniques that are fundamental to behavior change. This course will help your team:

  • Motivate hearts and minds among your customers, stakeholders, project teams and across your entire organization.

  • Lower the risk of internal changes at your organization.

  • Avoid team burnout by making it easy to adopt new changes.

  • Identify and build on what’s already working.

  • Create champions of your causes.

  • Effect change even when you have little leverage to do so.

Here’s what you can expect:

  • Two full days of expert instruction and small group facilitation.

  • Learn by experiencing a series of hands-on activities.

  • A deep dive into Behavior Change tactics: Pointing to the Destination • Finding the Feeling • Smoothing the Path • Building on what works • Scripting Critical Moves • Rallying the Herd.

  • 10-to-1 typical participant-to-instructor ratio (exact ratio to be finalized with you).

  • Deck and digital guide provided after the workshop.

 
 

Mad Skills

 
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“I have to say that I absolutely felt Wily's Design Sprint Bootcamp was the best use of my training time in recent memory. I gained so much. You have a terrific set up and things went flawlessly. Thanks again for putting on truly a remarkable event. It was worth every minute!”

—Millie Wears, Applied Physics Lab, Johns Hopkins University

 

Past Training

 
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2-Day Design Sprint Bootcamp

Wily partnered with Jake Knapp, the creator of the design sprint process and author of NYTimes Bestseller Sprint + Jeff Grant, head of product innovation at InVue to deliver a two day Design Sprint Bootcamp. This sold out event was attended by companies from Portland to Thailand, universities from Canada to the Mid-Atlantic, and thanks to the Knight Foundation, representatives from city and county governments, library systems, and public schools.


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5-Day Design Sprint Bootcamp

Wily partnered with Jeremy Losaw of Enventys Partners and Emil Rodriguez of Xolutronic to run a five day Design Sprint Bootcamp with INTEC University engineering and industrial design students in Santo Domingo, Dominican Republic. The bootcamp was partially funded through the Young Leaders of the Americas Initiative (YLAI), a Professional Fellows Program within the U.S. State Department.

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2-Day Service Design Fundamentals

Wily ran a two day Service Design Fundamentals course that covered service design basics including: field research, persona development, challenge framing, insight mapping, idea generation, and prototyping. This sold out course included participants from Avaya, Ally Financial, Blue Cross Blue Shield, Bank of Montreal, and Davidson College.